FAQ

BazaarVia is a trusted online shopping platform offering a wide range of fashion, home essentials, kitchenware, and gifting products at affordable prices.

You can reach our support team via email at info@bazaarvia.com or through our contact form on the website.

No, you can shop as a guest. However, creating an account allows you to track orders, save addresses, and access exclusive deals.

Yes, we prioritize customer satisfaction, offer secure payment methods, and have thousands of happy customers.

Yes, customers can leave reviews and ratings on product pages to help others make informed decisions.

Subscribe to our newsletter and follow us on social media for the latest updates and exclusive deals.

Yes! We welcome suggestions. Contact our support team with product recommendations.

No, we are an online-only platform to provide the best prices and convenience.

If you face any technical issues, please contact support with details for assistance.

Simply browse our website, add items to your cart, and proceed to checkout. Verify the address verification with OTP and chose payment method to complete your purchase.

We accept major credit/debit cards, UPI, net banking, and digital wallets.

Orders can only be modified or canceled before they are shipped. Contact support as soon as possible for assistance.

Yes, once your order is placed, you will receive an email confirmation with order details.

Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.

Yes, COD is available for broader locations. Check during checkout for availability.

No, the payment method cannot be changed once the order is placed.

Retry the payment or use a different method. If the issue persists, contact customer support.

No, all prices are transparent. Any applicable taxes or shipping fees are displayed at checkout.

Yes, invoices are emailed after order confirmation and can be downloaded from your account.

Yes, we offer free shipping on orders above a certain amount. Check our shipping policy for details.

Standard delivery takes 5-7 business days, while express delivery (if available) takes 2-4 business days.

Currently, we only ship within India, but we are working on expanding our services internationally.

You will receive a tracking link via email or SMS once your order is shipped.

While we strive for timely delivery, unforeseen delays may occur. Please contact support for assistance.

Address changes can be made before shipping. Contact support for assistance.

1/ Yes, we deliver to most locations. Check your pin code on the product page.

The courier will attempt delivery again or leave instructions for pickup.

If you refuse to accept a COD order without a valid reason, it may lead to restrictions on placing future COD orders. Repeated refusals may result in your account being temporarily or permanently blocked from using the COD payment option. We recommend accepting orders once placed to avoid any inconvenience.

We offer a 5-day return policy. If you receive a defective or incorrect item, you can request a return within 5 days of delivery. For more details read our website policies

Contact our support team via email or WhatsApp with your order details, and we’ll guide you through the return process.

Refunds are processed within 2-3 business days after the returned item is received and inspected.

Please contact us immediately with photos and video of the of unboxing damaged item for a resolution.

Exchanges are available for certain products. Contact support for details.

Yes, return shipping labels are provided for eligible returns.

Contact support immediately, and we will arrange for a replacement or refund.

No, we do not charge restocking fees for returns.

Certain hygiene products, perishable items, and customized orders may not be eligible for return.

Cash on Delivery (COD) allows you to pay for your order at the time of delivery instead of making an online payment in advance.

COD is available for most products, but some high-value items, bulk orders, and customized products may require online payment only.

COD may not be available due to location restrictions, high-order value, account history, or product category. Please try a different payment method.

Enter your PIN code on the product page or at checkout to see if COD is available for your address.

Some COD orders may have an additional handling fee. Any applicable charges will be displayed at checkout before you place the order.

This depends on the courier partner. Some allow digital payments at the time of delivery, but it's best to keep cash ready.

Repeated refusals of COD orders, high RTO (Return to Origin) rates, or suspicious activity may lead to COD restrictions. Contact support for assistance.

No, once an order is placed as COD, the payment method cannot be changed. You can cancel and reorder with prepaid payment.

Yes, an invoice will be sent to your registered email once the order is confirmed and shipped.

While refusal is allowed, frequent refusals may lead to a restriction on future COD orders for your account.

Click on the Sign Up button/create account on our homepage, enter your details, and create a password.

Yes, we use industry-standard encryption and secure payment gateways to protect your information.

Click on Forgot Password on the login page and follow the instructions to reset your password.

If your order has not yet been processed, you may contact customer support to update your address.

Yes, contact support to request account deletion.

Log into your account and update your contact details under profile settings.

We follow strict security protocols and never share your information without consent.