Refund policy

Return Policy

At Bazaarvia, we are committed to ensuring your satisfaction with every purchase. To provide a smooth and transparent experience, we offer a 5-day return policy. This means that from the day you receive your item, you have 5 calendar days to request a return if you’re not fully satisfied with your purchase. We understand that sometimes things may not work out as expected, and our return policy is designed to make the process as straightforward and stress-free as possible.

Eligibility for Returns

To be eligible for a return, certain conditions must be met to ensure that the returned product is still in a condition where it can be resold. Specifically:

• Condition of the Item: The item must be in the same condition as when you received it. This means it should be unused and unworn (for clothing or accessories) and in its original, undamaged packaging. Any product that shows signs of wear, usage, or alteration will not be accepted for return.
• Tags and Packaging: All original tags and labels must still be attached. The item should also be in the original packaging, which includes any boxes, bags, or other protective materials that were used to deliver the product.
• Proof of Purchase: In order to process the return, we will require a receipt or proof of purchase. This helps us verify that the item was purchased directly from Bazaarvia and is within the return window.

If these conditions are met, you can proceed with requesting a return.

How to Start a Return

Starting a return with us is simple. If you wish to return an item, you need to contact us within the 5-day window. To begin the process, send an email to info@bazaarvia.com. In your email, please include the following details:

• Your name and contact information
• The order number or proof of purchase
• A brief description of why you wish to return the item
• Photos of the item, if applicable (e.g., if there is damage or a defect)

Once your return request is received, our customer service team will review it. We aim to respond as quickly as possible, typically within 24-48 hours, with further instructions.

Return Approval and Shipping

If your return request is accepted, we will send you a return shipping label along with detailed instructions on how to send the item back to us. These instructions will outline where to ship the package and any specific steps you need to follow.

It’s important to note that items sent back to us without first requesting a return will not be accepted. Please make sure you wait for our approval before sending your package. This helps us streamline the process and ensures that we can track and process your return more efficiently.

Damages and Issues

We take great care in packaging your order so that it arrives in perfect condition. However, if you receive a product that is damaged, defective, or incorrect, please contact us immediately upon receiving the order. In this case, be sure to:

• Inspect your item as soon as it is delivered.
• Take note of any damage to the packaging or the item itself.
• If possible, take clear photos of the damage or defect, as this will help us evaluate the issue quickly.

You can reach out to us at info@bazaarvia.com with your order details and a description of the issue. We will evaluate the problem and work to resolve it as soon as possible, either by offering a replacement or issuing a return.

If you are unsure whether your item falls under one of these categories, feel free to reach out to us at info@bazaarvia.com with any questions or concerns. We are happy to assist you in determining the eligibility of your product for return.

Exchanges

In many cases, customers wish to exchange an item rather than simply return it. For example, you might want a different size, color, or variation of the product. The fastest way to ensure you get the item you want is to first return the item you have, following the normal return process, and then make a separate purchase for the new item.

This two-step process allows us to efficiently manage inventory and helps ensure that your new item will be available. Once your return is accepted and processed, you can confidently make your new purchase.

Refunds

Once we receive your returned item, we will inspect it to ensure that it meets our return conditions. If the item passes inspection, your refund will be processed. Here’s how the refund process works:

• We will notify you via email once we’ve received and inspected your return.
• If your refund is approved, the funds will be automatically refunded to your original payment method within 5 business days.

Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card provider. In some cases, processing times can be slightly longer due to bank policies.

If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at info@bazaarvia.com, and we will investigate the issue further.

Final Notes on Our Return Policy

At Bazaarvia, our goal is to provide a seamless shopping experience, and we believe our 5-day return policy reflects our commitment to customer satisfaction. We understand that making purchases online can sometimes be tricky, which is why we encourage you to reach out to us with any concerns or questions before making your purchase.

Whether you’re unsure about product details, need help with sizing, or have any other inquiries, our customer service team is here to assist you. We want to make sure that you are happy with your purchase from the moment you place your order until long after it arrives at your door.

If you have any questions about our return policy or need assistance with a return, please don’t hesitate to reach out to us at info@bazaarvia.com. We're always here to help!

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Thank you for shopping with Bazaarvia. Your trust means everything to us, and we look forward to continuing to provide you with exceptional service and high-quality products.